Refund Policy

Returns and Exchanges:

• Accepted within 7 days of delivery for all purchases.
• Applies to faulty products, mistakenly received items, and general dissatisfaction.
• Products must be unused and in good condition.

Process:

1. Contact customer service via phone or email during working hours.
2. Explain the reason for return/exchange.
3. Altoqa arranges courier pickup.

Refunds:

• Issued to original payment method (card or bank account).
• Processing time: 7-14 working days.

Return Fees:

• Shipping fees for dissatisfaction returns.
• Coupon applied to refund, excludes shipping fees.

Additional Notes:

• Damaged or used items are ineligible for return/exchange.
• Fees may apply for other return/exchange reasons.